We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed we will not be able to make any changes.
The good on sale on the site are offered on sale exclusively to individuals above the age of consent. By placing an order with us, you warrant that you are at least 18 years old or have parents’ permission to buy from us. Reselling, rental or disposal for any commercial or professional purposes of products purchased from this site is expressly forbidden.
All orders are subject to acceptance and availability of products ordered. We reserve the right to refuse an order at any time.
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site we will inform you of this by e-mail and we will not process your order.
If you have already paid for the products, we will refund you the full amount as soon as possible.
Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact firstname.lastname@example.org within this time frame.
All designs, samples, drawings, descriptive matter, specifications and advertising issued by us, including all images, designs, drawings, descriptions or illustrations on this Website, are issued or published by us for the sole purpose of giving an approximate idea of the product described.
Although we have made every effort to ensure that the Website contains accurate information, we can’t guarantee that the information on the Website, including but not limited to descriptions and depictions of materials, colours and styles, is up-to-date, complete, accurate, reliable or error-free.
The colour of images on this Website may be limited by the availability of images, colours or shades or by the technology which is used by you to access this Website. Different PC monitors and browsers also provide different shades and colours. Therefore, although we strive to achieve the best image quality and clarity on this Website, we can’t guarantee that any images, colours or shades will look the same on every PC monitor or browser that you use.
Although we have made every effort to be as accurate as possible, because our products are handmade, you are buying a totally unique item. Finishes, sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly. The packaging of the products may vary from that shown on images on our site or social media.
Prices shown on this site are in GBP and are inclusive of VAT. We reserve the right to change prices at any time without prior notice to you.
All products remain the property of STEPHANIE ALLEN until full payment is made and item has been dispatched. The price applicable is that set at the date on which you place your order. The price of a product shown on our website does not include delivery charges, if applicable. Shipping costs and payment fees are recognised before confirming the purchase.
All transfers conducted through STEPHANIE ALLEN are handled and transacted through third party dedicated gateways, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
When ordering rings it is the customers responsibility to ensure that they have ordered the correct size. If you cannot visit our studio for an accurate fitting, most jewellery stores can provide this service. For advice on sizing please contact us at email@example.com and we will be happy to assist.
All items are made to order in our Tyrone workshop. Please allow between 1-4 weeks from the order date for delivery for items from the online shop. Most items will be dispatched within 5 working days, but some items will take longer than this. If a piece will take longer than 5 working days, Stephanie Allen will be in touch by email to advise an estimated delivery date. If you require an item for a specific date, please contact us and we will try our best accommodate your requirements. This timeframe does not apply to the commissioning process which usually takes 6-12 weeks. Read our Delivery Policy here.
Please read our Returns Policy here.
Stephanie Allen Jewellery is covered by a 12 month warranty which covers manufacturing faults but EXCLUDES fair wear and tear, accidental damage or misuse. Although we endeavour to ensure that every piece of Stephanie Allen Jewellery is finished to our strict quality standards however nothing is indestructible and at times you may need a repair after your 12 month warranty, in this instance please contact us at firstname.lastname@example.org
On rare occasions we are unable to repair customer jewellery, Stephanie Allen will be in contact with you by email to explain why, and send back your jewellery.
The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name Stephanie Allen Jewellery is the sole property of Stephanie Allen Jewellery. You are permitted to copy, transmit and to use such material only for the purpose of ordering products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material. All intellectual property rights in the Products (subject to the rights of any third party) belong to Stephanie Allen Jewellery. You warrant that all customer material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall compensate Stephanie Allen Jewellery against any loss, damages, costs, expenses or other claims arising out of any such infringement.